Any complaints about the visa service should be sent in writing addressed to:

The Regional Entry Clearance Manager
British High Commission
Upper Hill Road

P. O. Box 48543 - 00100

Nairobi, Kenya

Visa Section - Nairobi

Any complaints about the consular service can either be made in person or in writing.

To complain in person:

• Ask to speak to HM Consul
• If the complaint is about HM Consul ask to speak to the High Commissioner

If you wish to complain in writing please address your letter to:

HM Consul (or the High Commissioner)
British High Commission
4 Windsor Loop
PO Box 7070
Kampala, Uganda